How to return goods

  1. 1. Read the instructions for revocation down below, don't hesitate to contact our customer service for help.
  2. Send the completed Revocation form to shop@yourdecoshop.com or FAX to + 49 (0)351 26 170 399 or send it to:

YOUR DECO SHOP - Apalis GmbH
Friesenweg 4
22763 Hamburg
Germany.
(Attention: This is NOT the adress for returning your goods!)
3. Send the goods back to:
YOUR DECO SHOP - Apalis GmbH
Bürknersfelder Straße 5a
13053 Berlin
Germany.

Revocation right for consumers

(A consumer is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

1. Revocation right

You have the right to revoke this contract within fourteen days without specifying any reasons. The revocation period is fourteen days with effect from the day, 

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;

In order to exercise your revocation right, you must inform us (Apalis GmbH, Friesenweg 4, 22763 Hamburg, Germany, Telephone number: +49 (0)351 26 170 331, Fax number: + 49 (0)351 26 170 399 , E-Mail address: shop@yourdecoshop.com) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

2. Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to Apalis GmbH, Bürknersfelder Straße 5a, Berlin, Germany, immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.

You bear the direct costs for returning the products that can be shipped via parcels as well as the direct costs for returning the products that cannot be shipped via parcels. The costs for products that cannot be shipped via parcels are estimated at approximately maximum 49,90 euros. You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

3. Criteria for exclusion or expiry

The revocation right is not available for contracts

-for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;

for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;

for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;

for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The revocation right expires prematurely in case of contracts

for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;

for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;

for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.

4. Specimen - revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

To Apalis GmbH
Friesenweg 4
22763 Hamburg
Fax number: + 49 (0)351 26 170 399
Email address: shop@yourdecoshop.com

Download specimen - revocation form

Revocation right for consumers (digital goods/ gift cards)

(A "consumer" is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

1. Revocation right

You have the right to revoke this contract within fourteen days without specifying any reasons.The revocation period is fourteen days with effect from the day of the conclusion of the contract. In order to exercise your revocation right, you must inform us (Apalis GmbH, Friesenweg 4, 22763 Hamburg, Germany, telephone number: + 49 (0)351 261 703 31, fax number: + 49 (0)351 26 170 399, e-mail address: shop@yourdecoshop.com) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

2. Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

3. Criteria for expiry

The revocation right expires in case of a contract about the delivery of digital contents not available on a physical data carrier if the businessman has started with the execution of the contract after the consumer:

has explicitly approved that the businessman starts with the execution of the contract before expiry of the revocation right and

confirms that he is aware that he shall lose his revocation right once the contract execution is started with his approval.

4. Specimen - revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

YOUR DECO SHOP - Apalis GmbH
Friesenweg 4
22763 Hamburg
Germany
fax number: + 49 (0)351 26 170 399
e-mail address: shop@yourdecoshop.com

Download specimen - revocation form

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